Written requests of citizens
Work with the requests of citizens to the customs authorities in accordance with the Law of the Republic of Belarus "About requests of citizens and legal entities" dated 18 July 2011.
During 12 months of 2016 the customs authorities received 5548 written requests that is by 1628 more than during the same period of the year 2015. The State Customs Committee received 2477 requests and customs received 3071 requests.
The State Customs Committee has got the largest number of requests from the residents of Minsk - 890, Minsk region- 244, from abroad - 544. During 2016 46 re-requests (during the same period of the year 2015 - 41) were received.
The most frequently raised issues: getting consultations on customs regulations at the border crossing, customs declaration, release and customs control of goods which are delivered by international mail, the procedure for payment of customs duties in the context of denomination.
All the requests received by the customs authorities were considered within the prescribed time limits: 1275 (23% %) requests were met, 3988 (72% %) – requests were clarified, 159 (3 %) – were denied, 126 (2%) - are under consideration or were referred to other public agencies.
During 12 months of 2016 50 people were consulted by the officials of the Committee and 1297 people were consulted be the leadership of the customs.
The State Customs Committee has got the largest number of converts from the Minsk (28 persons).
The questions during the reception were related to employment, appeal against the decision of the chief of customs, explanations of customs legislation, in particular the detention of cargo, shared responsibility of the customs representative, the abolition of benefits, reducing the rate of customs duty, classification by FEACN of sets for blood transfusion.
All customs consult and inform the public on customs issues.
Schedules of personal reception of citizens by the customs, the procedure for appealing against decisions, actions or omissions of customs officials, laws and regulations and other necessary information for citizens and participants in foreign economic activity are placed on the information boards.
In order to inform the public various forms are used:
- Television and radio programs;
- Regular press conferences;
- Publication of materials in national and regional print media;
- Placement of informational messages on the Internet.
The system of customs authorities there are "hot lines" and "direct telephone line" to answer questions raised by citizens and economic entities about procedure and rules of customs regulation.