Written and electronic appeals of citizens and legal entities

Work with appeals of citizens in the customs authorities is carried out in accordance with the Law of the Republic of Belarus "On appeals of citizens and legal entities" of July 18, 2011.

For 6 months of 2020, the customs authorities have received 787 written and electronic appeals of citizens and legal entities, which is 447 less than for the same period in 2019, of which the State customs Committee has received 560 appeals, and customs have received 227.

The State customs Committee has received the largest number of appeals from residents of Minsk – 173, from outside the Republic - 145, Minsk region - 53, Brest region - 45. For 6 months of 2020, 7 repeated appeals were received (for the same period of 2019 – 18).

The most frequent issues, raised in the appeals, were getting advice on the necessary actions, if it is impossible to export temporarily imported vehicles due to a coronavirus infection, on customs declaration, release and customs control of goods, delivered in international mail and on the procedure for paying customs duties.

All appeals, received by the customs authorities, were considered within the time limits, set by the legislation: 214 (27.19%) were satisfied, 411 (52.23%) were clarified, 27 (3.43%) were refused, and 135 (17.15%) were under consideration or forwarded to other state bodies.

Personal reception

The management of the SCC at least once a week on the established days and hours makes a personal reception of citizens and representatives of legal entities. In connection with the situation, related to coronavirus infection, the reception of citizens can be carried out remotely by means of telephone or video communication.

For 6 months of 2020, the Committee's management has accepted 22 people, and the customs administration-537.

The largest number of people, who applied to the SCC, are residents of Minsk (7 people).

Questions, received during the reception, related to the resumption of activities of authorized economic operators, placement of duty-free shops, construction of temporary storage warehouses, activities of residents of free economic zones, adjustment of customs value, classification of goods, according to the customs CODE of foreign trade, disagreement with the decision of the SCC on post-customs control, employment in customs.

All customs offices hold consultations and inform the public about customs issues.

The information stands contain schedules for personal reception of citizens by the customs authorities, the procedure for appealing decisions, actions or omissions of customs officials, regulatory legal acts and other necessary information for citizens and participants in foreign economic activity.

Various forms are used to inform the public:

TV and radio programs;

regular press conferences;

publication of materials in national and regional printed publications;

placement of information messages on the Internet.

In the system of customs authorities, there is a practice of conducting "hotlines" and "direct telephone lines" to answer questions that arise from citizens and business entities, regarding the procedure and rules of customs regulation.

Electronic form of citizens' appeals 

Electronic requests of legal entities